Company:
Onboarding Survey
How many students does your business currently employ?
6
How does your business employ students?
Permanent
On average, how many hours do your student-workers work for your business per week?
10-15 hours
On average, how long do your students-workers stay with your business?
12-24 months
What are your motivations for signing up to the Good Student Employer Charter?
We would like to support and retain the local talent in Lincolnshire.
What do you feel will be the benefits of joining the Charter?
Working with students that have the skill set needed to grow a business.
In your experience, what are the main advantages of hiring students?
The ambition to learn and develop within a business.
In your experience, what are the main challenges of hiring students?
Communication of required leave.
In your experience of hiring students, how could universities better prepare students for working in hospitality?
Integrated theory and practical learning.
What are your top tips for other employers who hire students?
Good communication with the student is invaluable.
How does your business allocate shifts for student-workers?
Dependent on both needs of the business and the student.
How much advance notice of their shifts do your student-workers receive?
4 weeks
What remuneration do you offer for student-workers (per hour)?
Minimum wage for their age group
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
We have a full structured induction plan for students to offer consistency throughout the team from the start.
We have structured progression plans in place throughout the hierarchy.
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
We hold colleague parties/meals/activities every quarter.
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
We have a clear reporting procedure for all employees.
What opportunities does your business offer students to give you feedback on their work experiences?
We offer appraisals every quarter
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Quarterly
What, if any, promotion and development opportunities does your business offer for students?
We have full progression plans implemented in the business.
How many students does your business currently employ?
18
How does your business employ students?
We use both
On average, how many hours do your student-workers work for your business per week?
16-20 hours
On average, how long do your students-workers stay with your business?
12-24 months
What are your motivations for signing up to the Good Student Employer Charter?
1. To bridge the gap between education and industry for those with a pre-exsiting interest in the hospitality sector, be it through course, upbringing or pure curiosity.
2. To showcase hospitality as a great career opportunity, be it in front of house, the kitchen, sales or management for those that are utilising a part-time job as a stop gap, whilst currently studying something else.
What do you feel will be the benefits of joining the Charter?
1. To understand and access support for the ever-changing societal needs when it comes to students needing to balance work and study and to content with current issues faced for both employers and students.
2. To grow stronger connections with the education sector on a wider-Lincolnshire scale.
In your experience, what are the main advantages of hiring students?
1. Peak times in hospitality often fall within students out of term dates, i.e summer and Christmas.
2. They are often full of ambition and a pure willingness to be a sponge for knowledge
3. Generating some long-standing team members.
4. A 2-year cycle, which we have embraced within the business
5. Providing students with potential management and growth opportunities, even in part time roles, which provides them skills and confidence when moving into the professional work environment, post-education.
In your experience, what are the main challenges of hiring students?
Pressures from coursework and availability.
Sometimes they can be very exhausted, trying to maintain study, social life and work life.
In your experience of hiring students, how could universities better prepare students for working in hospitality?
Realistic work environment based tasks.
More often than not, students expectations of what working in industry is like, particularly in Lincolnshire which is rife with independents, is so far from the reality of what work life is like. Expectation vs reality can often deter them from a long-term career.
What are your top tips for other employers who hire students?
Understand their needs and aims short, medium and long term before deciding where to place them in your business.
Ensure that there is a clear support map in place, as students have come from a school environment, where the lines of support are very clear and established.
Be empathetic and understanding of any pressures outside of work.
How does your business allocate shifts for student-workers?
Around college/ study times.
How much advance notice of their shifts do your student-workers receive?
1-2 weeks
What remuneration do you offer for student-workers (per hour)?
Minimum wage for their age group
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
Full company inductions
Brand awareness, fire, health and safety, ethos, allergens, management map, site tour etc.
Buddy-up training shifts
1-week review
1-month review
3-month review
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
Tronc/ review incentives / team days out
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
Treated the same as any other member of the team.
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
All relevant policies
Mental wellbeing sign posting
Support and training programmes
What opportunities does your business offer students to give you feedback on their work experiences?
Working closely with tutors and career bodies in the relevant college/ school.
1-1 feedback
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Weekly
What, if any, promotion and development opportunities does your business offer for students?
Any promotion which fits with their ambitions.
How many students does your business currently employ?
200
How does your business employ students?
We use both
On average, how many hours do your student-workers work for your business per week?
16-20 hours
On average, how long do your students-workers stay with your business?
7-12 months
What are your motivations for signing up to the Good Student Employer Charter?
To share best practice and showcase that we are a good employer within Lincolnshire. This should help raise awareness to students of good employers and those that may be not up to the standards they should be when employing students. Hopefully this will increase the standards of student employment.
What do you feel will be the benefits of joining the Charter?
To showcase best practice across Lincolnshire and reinforce good employment practices for all companies who employ students. As well as networking opportunities with other companies a part of the scheme.
It will also be a good opportunity to reflect on working practices we have and see if there is anything further we can do to support student employment within our company.
In your experience, what are the main advantages of hiring students?
To support in students employability skills and provide work experience to students to enhance their CV and skills. As well as financially supporting students.
In your experience, what are the main challenges of hiring students?
At times, students will treat employment like University and so their conduct and performance falls below of what is expected of employees. This occurs when not turning up for shifts or not following company policies.
In your experience of hiring students, how could universities better prepare students for working in hospitality?
Employability skills especially workplace etiquette as well as understanding how to prepare for an interview as well as CV writing help.
What are your top tips for other employers who hire students?
have a clear induction and training plan for students, setting out clear expectations of workplace conduct as well as processes.
Whilst understand that student staff will have educational pressures, treat students as employees rather then students.
How does your business allocate shifts for student-workers?
its done based on their academic timetable, and their availability that they submit in advance. They also can swap shifts approved by managers with each other.
How much advance notice of their shifts do your student-workers receive?
2 weeks.
What remuneration do you offer for student-workers (per hour)?
Minimum wage for their age group
Do your student workers generally have:
Hours that can change from week to week by 5 hours or more
What induction do your student-workers receive and what training opportunities does your business offer for them?
Full 1 day which is compulsory for new starters and returners. This covers the company as well as skills specific training.
Passport training plans for all student Staff are given when they start outlining key objectives to achieve in the first 6 weeks.
Regular meetings are held with student staff run by their line manger which will include a training element to it.
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
N.A
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
Organisational communication via weekly emails about the whole company, updating on key topic along with digital signage and staff noticeboards internally across the offices and in staff rooms to celebrate successes and showcase good practice.
Monthly meetings were other staff form across the company will attend to update on their areas
Socials including monthly and at Christmas to encourage building a staff community across all venues.
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
Clear HR handbook and training on equal opportunities. Induction covers Licensing act and behaviours expected of employees and customers.
What opportunities does your business offer students to give you feedback on their work experiences?
Staff forum which is the representative body for the staff, we do not recognise a trade union. each venue and area has a student staff rep.
Got an Idea- staff suggestion which student staff can suggest ideas which can get implemented.
Line management communication- 1:2:1’s occur to support students and raise any concerns etc.
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Weekly
What, if any, promotion and development opportunities does your business offer for students?
Career progression plans for those who wish to stary in hospitality- Duty manager and Supervisor roles.
How many students does your business currently employ?
17
How does your business employ students?
We use both
On average, how many hours do your student-workers work for your business per week?
10-15 hours
On average, how long do your students-workers stay with your business?
12-24 months
What are your motivations for signing up to the Good Student Employer Charter?
Stokes wants a diverse and vibrant workforce from the local community and students are significant part of this. We also want to indicate to the student body that we engage with students as we would any employee and look to offer them the same opportunities for development, pay and reward as any employee. If the aptitude and attitude is there, we are always keen to highlight that there are opportunities to work through a management pathway and acquire skills and experience other sectors simply do not offer individuals in the early stages of their career.
However long an employee is with us for, and whatever their longer-term plans, if they offer the skills, quality and positive, willing attitude we want them to develop and thrive. Ultimately this ensures excellence for our customers and colleagues, which is a win: win scenario. Students often show keenness to learn and acquire new skills which is a great starting point for us.
What do you feel will be the benefits of joining the Charter?
Clearer, reciprocal understanding of perspective and needs
Formalising the positive approach Stokes takes in working with students
Formalising the understood Stokes being a fair and supportive employer to all sections of the community
In your experience, what are the main advantages of hiring students?
Keenness to learn and acquire skills
Sociable and team players
Offer an alternative perspective/ fresh ideas
In your experience, what are the main challenges of hiring students?
The limited and changing timetable from course requirements
Not always available / want to stay in Lincoln / have accommodation to stay during busiest times eg Christmas and August
Not always have quality experience or skills- therefore attitude and willingness to learn and a personality is critical!
Seem to suffer a lot of anxiety from pressures of balancing life, study and work.
In your experience of hiring students, how could universities better prepare students for working in hospitality?
Help them understand the pressures and reality for businesses. Yes employers should work with great employees to retain staff, but we cannot train and embed staff if students suddenly advise of a change of timetable or that they are going home for Christmas etc. This also places pressures on the wider team and impacts morale. All employees, student or not, are expected to be flexible and consistently deliver to our standards.
The understanding to follow rules around presentation/ uniform/ timekeeping and absence and taking the role seriously, regardless of whether it is a long-term career/ not.
So students need to maximise the opportunity and ensure positive references/ skills development by being professional and treat it like a serious role that could enhance their wider/ long-term ambitions whether or not it is directly related to their studies.
What are your top tips for other employers who hire students?
Understand what the student is looking for in terms of hours and days.
Understand their motivation for taking on the role- money / skills development/ part of career development/ fits their studies etc
Check are they available during your peak work pressures.
Understand what their expectations are and put this into context / reality of the business to ensure there is a good / clear match
Be prepared to train
Ask what they enjoy most about the jobs they do and work to their strengths
Check in with them regularly
Understand their external pressures
Ensure they know there is an open door whether it’s line manager/ HR to talk about pressures and enquire how we could potentially help
How does your business allocate shifts for student-workers?
At hiring stage we ask for their availability and how many hours they need to work to afford to pay bills etc. We then work with that to offer the right contract level that they can fulfil and which matches our needs. They will usually get at least 2 weeks notice of shifts and we monitor hours each month to ensure all employees receive contractual hours and to check they are not excessive. If there is any imbalance we check in with the line managers to review and address.
How much advance notice of their shifts do your student-workers receive?
Usually at least 2 weeks
What remuneration do you offer for student-workers (per hour)?
Above minimum wage
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
Students receive the same training as all employees: all roles have a structured induction which they are given at the start of employment, we have probation meetings and informal performance check-ins across the year and formal annual appraisal.
we cross train in our cafes so all receive 5 days of training shifts shadowing a team member, training at our barista academy and ongoing support day-to-day.
Should anyone show aptitude and the right attitude, we are always keen to internally promote and place team members on step-up management programmes.
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
They are treated exactly the same as employees: reward, pay, social gatherings, development is available on an equal footing
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
We do not have specific policies addressing anti-social behaviour and just sexual harassment but we have a have a harassment policy and we follow ACAS standards relating to such issues and the team are encouraged to report such matters to their management team and HR are a visible part of the business.
We are always clear, we will not tolerate abuse of staff, though instances and issues around this has not been a theme for the business but we would not make any assumptions around this.
What opportunities does your business offer students to give you feedback on their work experiences?
We have employee engagement surveys
We have an open door policy to management and HR and actively encourage feedback- fedback is taken at end of probation too.
We have annual appraisals
We have informal check in around performance to keep delivery on the right track
HR and senior management review data trends around turnover and review exit interview for themes too
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Yearly
What, if any, promotion and development opportunities does your business offer for students?
Students are offered the same opportunities as all employees to cross training, to apply for promotions and join a step up management programme.
We have customer service training as well as barista training, online GDPR, equality and health and safety and food safety training. If performance is not meeting expectations, a support programme is put together to fill gaps. From probation and appraisal meetings, personalised objectives are set to enhance skills to meet the role but also to consider development of wider career aspirations.
How many students does your business currently employ?
234
How does your business employ students?
Permanent
On average, how many hours do your student-workers work for your business per week?
10-15 hours
On average, how long do your students-workers stay with your business?
12-24 months
What are your motivations for signing up to the Good Student Employer Charter?
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What do you feel will be the benefits of joining the Charter?
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In your experience, what are the main advantages of hiring students?
AWERAWER
In your experience, what are the main challenges of hiring students?
weraWERW
In your experience of hiring students, how could universities better prepare students for working in hospitality?
EQWERQAWER
What are your top tips for other employers who hire students?
SHGSTRHG
How does your business allocate shifts for student-workers?
AERGAERG
How much advance notice of their shifts do your student-workers receive?
12
What remuneration do you offer for student-workers (per hour)?
Minimum wage for their age group
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
AERGA
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
AW4T
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
QAW435AG
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
AGEFRAERG
What opportunities does your business offer students to give you feedback on their work experiences?
AERTADFB
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Quarterly
What, if any, promotion and development opportunities does your business offer for students?
DSFGADGA
How many students does your business currently employ?
10
How does your business employ students?
Zero-hour contracts
On average, how many hours do your student-workers work for your business per week?
10-15 hours
On average, how long do your students-workers stay with your business?
12-24 months
What are your motivations for signing up to the Good Student Employer Charter?
Improve practice
What do you feel will be the benefits of joining the Charter?
learn
In your experience, what are the main advantages of hiring students?
flexible
In your experience, what are the main challenges of hiring students?
less experienced
In your experience of hiring students, how could universities better prepare students for working in hospitality?
yes
What are your top tips for other employers who hire students?
patience
How does your business allocate shifts for student-workers?
automatic
How much advance notice of their shifts do your student-workers receive?
1 week
What remuneration do you offer for student-workers (per hour)?
Above minimum wage
Do your student workers generally have:
Hours that can change from week to week by 5 hours or more
What induction do your student-workers receive and what training opportunities does your business offer for them?
1 day
Are student workers included in existing employee reward schemes?
No
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
socials
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
yes
What opportunities does your business offer students to give you feedback on their work experiences?
catch ups
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Monthly
What, if any, promotion and development opportunities does your business offer for students?
training
How many students does your business currently employ?
10
How does your business employ students?
Permanent
On average, how many hours do your student-workers work for your business per week?
Less than 10 hours
On average, how long do your students-workers stay with your business?
0-3 months
What are your motivations for signing up to the Good Student Employer Charter?
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What do you feel will be the benefits of joining the Charter?
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In your experience, what are the main advantages of hiring students?
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In your experience, what are the main challenges of hiring students?
ddd
In your experience of hiring students, how could universities better prepare students for working in hospitality?
ddd
What are your top tips for other employers who hire students?
dddd
How does your business allocate shifts for student-workers?
dddd
How much advance notice of their shifts do your student-workers receive?
ddd
What remuneration do you offer for student-workers (per hour)?
Minimum wage for their age group
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
ddd
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
ddd
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
ddd
What opportunities does your business offer students to give you feedback on their work experiences?
ddd
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Monthly
What, if any, promotion and development opportunities does your business offer for students?
ddd
How many students does your business currently employ?
10
How does your business employ students?
Zero-hour contracts
On average, how many hours do your student-workers work for your business per week?
10-15 hours
On average, how long do your students-workers stay with your business?
4-6 months
What are your motivations for signing up to the Good Student Employer Charter?
ddd
What do you feel will be the benefits of joining the Charter?
ddd
In your experience, what are the main advantages of hiring students?
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In your experience, what are the main challenges of hiring students?
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In your experience of hiring students, how could universities better prepare students for working in hospitality?
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What are your top tips for other employers who hire students?
effete
How does your business allocate shifts for student-workers?
caffe
How much advance notice of their shifts do your student-workers receive?
ddff
What remuneration do you offer for student-workers (per hour)?
Minimum wage for their age group
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
ffef
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
ddd
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
ddd
What opportunities does your business offer students to give you feedback on their work experiences?
ddd
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Monthly
What, if any, promotion and development opportunities does your business offer for students?
ddd
How many students does your business currently employ?
50
How does your business employ students?
Zero-hour contracts
On average, how many hours do your student-workers work for your business per week?
16-20 hours
On average, how long do your students-workers stay with your business?
12-24 months
What are your motivations for signing up to the Good Student Employer Charter?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
What do you feel will be the benefits of joining the Charter?
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In your experience, what are the main advantages of hiring students?
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In your experience, what are the main challenges of hiring students?
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In your experience of hiring students, how could universities better prepare students for working in hospitality?
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What are your top tips for other employers who hire students?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
How does your business allocate shifts for student-workers?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
How much advance notice of their shifts do your student-workers receive?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
What remuneration do you offer for student-workers (per hour)?
Above minimum wage
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Generally, are your student-workers included in work socials and team-building activities?
No
How does your business ensure students feel part of the team at work?
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How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
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What opportunities does your business offer students to give you feedback on their work experiences?
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How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Quarterly
What, if any, promotion and development opportunities does your business offer for students?
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How many students does your business currently employ?
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How does your business employ students?
We use both
On average, how many hours do your student-workers work for your business per week?
21-30 hours
On average, how long do your students-workers stay with your business?
12-24 months
What are your motivations for signing up to the Good Student Employer Charter?
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What do you feel will be the benefits of joining the Charter?
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In your experience, what are the main advantages of hiring students?
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In your experience, what are the main challenges of hiring students?
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In your experience of hiring students, how could universities better prepare students for working in hospitality?
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What are your top tips for other employers who hire students?
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How does your business allocate shifts for student-workers?
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How much advance notice of their shifts do your student-workers receive?
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What remuneration do you offer for student-workers (per hour)?
Minimum wage for their age group
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
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Are student workers included in existing employee reward schemes?
No
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
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Generally, are your student-workers included in work socials and team-building activities?
No
How does your business ensure students feel part of the team at work?
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How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
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What opportunities does your business offer students to give you feedback on their work experiences?
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How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Weekly
What, if any, promotion and development opportunities does your business offer for students?
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How many students does your business currently employ?
10
How does your business employ students?
Zero-hour contracts
On average, how many hours do your student-workers work for your business per week?
16-20 hours
On average, how long do your students-workers stay with your business?
12-24 months
What are your motivations for signing up to the Good Student Employer Charter?
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What do you feel will be the benefits of joining the Charter?
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In your experience, what are the main advantages of hiring students?
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In your experience, what are the main challenges of hiring students?
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In your experience of hiring students, how could universities better prepare students for working in hospitality?
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What are your top tips for other employers who hire students?
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How does your business allocate shifts for student-workers?
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How much advance notice of their shifts do your student-workers receive?
3 days
What remuneration do you offer for student-workers (per hour)?
Above minimum wage
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
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Are student workers included in existing employee reward schemes?
No
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
No
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
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How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
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What opportunities does your business offer students to give you feedback on their work experiences?
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How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Yearly
What, if any, promotion and development opportunities does your business offer for students?
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How many students does your business currently employ?
10
How does your business employ students?
Zero-hour contracts
On average, how many hours do your student-workers work for your business per week?
Less than 10 hours
On average, how long do your students-workers stay with your business?
12-24 months
What are your motivations for signing up to the Good Student Employer Charter?
ddd
What do you feel will be the benefits of joining the Charter?
ddd
In your experience, what are the main advantages of hiring students?
ddd
In your experience, what are the main challenges of hiring students?
ddd
In your experience of hiring students, how could universities better prepare students for working in hospitality?
ddd
What are your top tips for other employers who hire students?
ddd
How does your business allocate shifts for student-workers?
ddd
How much advance notice of their shifts do your student-workers receive?
ddd
What remuneration do you offer for student-workers (per hour)?
Minimum wage for their age group
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
ddd
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
d
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
ddd
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
dd
What opportunities does your business offer students to give you feedback on their work experiences?
ddd
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Monthly
What, if any, promotion and development opportunities does your business offer for students?
d
How many students does your business currently employ?
one
How does your business employ students?
We use both
On average, how many hours do your student-workers work for your business per week?
21-30 hours
On average, how long do your students-workers stay with your business?
7-12 months
What are your motivations for signing up to the Good Student Employer Charter?
To show we are a good employer who takes our responsibilities seriously and understands the challenges students have juggling work and studies.
What do you feel will be the benefits of joining the Charter?
Encourage Students to apply for vacancies who are interested in working for a good employer whilst being a good employee
In your experience, what are the main advantages of hiring students?
Keen to learn, quick to learn, quick to adapt,
In your experience, what are the main challenges of hiring students?
Students being unaware of the challenges of balancing work and study, not communicating they struggling and leaving with little or no notice.
In your experience of hiring students, how could universities better prepare students for working in hospitality?
A charter similar to this which would show employers that they had thought about their and prospective employers challenges employing them.
What are your top tips for other employers who hire students?
Be completely clear on what your/their job entails and never to be in a position where you totally rely on them
How does your business allocate shifts for student-workers?
Part time where we also have full time members of staff
How much advance notice of their shifts do your student-workers receive?
We like to give a monthly rota with some flexibility built in
What remuneration do you offer for student-workers (per hour)?
Above minimum wage
Do your student workers generally have:
Stable weekly hours
What induction do your student-workers receive and what training opportunities does your business offer for them?
We give a full staff induction including our mission and vision and health and safety training.
We set on job training in set modules. Once completed our members of staff should be capable of working in any section of hotel hospitality.
Are student workers included in existing employee reward schemes?
Yes
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
It’s a small team in which communication is key. All the staff are aware of goals and standards and that they rely on each other to be the best
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
Yes this is part of the induction training
What opportunities does your business offer students to give you feedback on their work experiences?
There is a daily briefing 1st thing and a whatsapp group for anything work related. However the owners are involved in the day to day and encourage feedback and we actively ask for it.
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Weekly
What, if any, promotion and development opportunities does your business offer for students?
We would only look to promote if a vacancy became available after their studies had been completed.
How many students does your business currently employ?
2
How does your business employ students?
Zero-hour contracts
On average, how many hours do your student-workers work for your business per week?
16-20 hours
On average, how long do your students-workers stay with your business?
Over 2 years
What are your motivations for signing up to the Good Student Employer Charter?
To learn and follow best practices
What do you feel will be the benefits of joining the Charter?
To have access to information & advice
In your experience, what are the main advantages of hiring students?
They are young and energetic, usually eager to learn.
In your experience, what are the main challenges of hiring students?
Losing them during their final year of their course.
Not having them during the holidays, especially at Christmas.
In your experience of hiring students, how could universities better prepare students for working in hospitality?
Teaching good communication, resilience and teamwork.
To help them realise that if they are being paid to do a job, then they need to rise to the employer’s expectations.
What are your top tips for other employers who hire students?
Be explicit and upfront with your expectations of them.
How does your business allocate shifts for student-workers?
We look at their timetables and allocate their shifts so they are not missing any lectures.
How much advance notice of their shifts do your student-workers receive?
The rota is sent out on a Monday the week before
What remuneration do you offer for student-workers (per hour)?
Minimum wage for their age group
Do your student workers generally have:
Hours that can change from week to week by 5 hours or more
What induction do your student-workers receive and what training opportunities does your business offer for them?
All new starters have an initial training shift and then we offer continual training on the job.
Are student workers included in existing employee reward schemes?
No
If not, do you have any reward schemes in place for student-workers (e.g. bonuses)?
We do not have any reward schemes for any staff members
Generally, are your student-workers included in work socials and team-building activities?
Yes
How does your business ensure students feel part of the team at work?
We have a small team who are work together closely and we treat everyone the same – the student employees are not distinguished in any way with the other team members.
How does your business ensure your workers feel safe at work? Do you have any policies to protect your workers from sexual harassment and anti-social behaviour?
We have an open door policy where we encourage workers to speak with their managers on all matters – both personal and work related matters.
What opportunities does your business offer students to give you feedback on their work experiences?
We ask them for feedback on an informal and ad hoc basis.
How often do team leaders/managers catch up with students about their progress, aspirations, challenges and needs?
Monthly
What, if any, promotion and development opportunities does your business offer for students?
We do not offer any student specific promotion and development opportunities.
8F Framework Responses
Question 1
f
Question 2
We promote communication throughout the business, from commercial to personal. Students will need to identify needs to their manager or supervisor at the earliest opportunity.
We have an online rota system that is published usually at least 2 weeks in advance and can be up to 4 weeks in advance. They can also work with the wider team to ask them to cover a shift if they are unable to take their slot and the shifts usually remain stable as we will have had conversations at the outset about availability and how many hours are wanted.
This is a test submit form Formidable Forms
fff
rr
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ssss
We for all employees make sure they have a fixed rota and discourage shift swaps as an anxious member of staff may feel they have no choice to swap to be part of the team, especially students who are normally the most junior member of staff.
Question 3
The induction is very strong in our business to get the colleagues off to the best start possible. Any advise on improvements would be welcomed.
We already offer 5 shadow training shifts, set out the induction programme of activities at the start of probation / employment and cross train across skills. We also start with their strengths to improve confidence and then fill gaps and develop skills.
vvv
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sss
There’s always room for improvement and after 15 years of tweaking we are at a place that is good for all employees.
Question 4
Every colleague is treated fairly in our business. Every colleague has an equal voice if there is any reasonable adjustments to be made then this is organised at the point of the interview.
We do not differentiate and zero hour contracts are only usually offered at the request of individuals who want the flexibility of being able to say no to shift s without feeling the pressure of letting people down etc. We continue to use the same zero hour contractors as we restrict this pool and we need trained team members so we like to retain our team as we will have already invested in these individuals
We do not differentiate between employees and treat them less fairly because they are a student. They have access to the same pay, reward, training and revel opportunities and social interactions as all employees.
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sss
No we treat all employees fairly infact we can be accused of being more accommodating to students when they have unexpected lesson changes.
Question 5
We have a clear zero tolerance for sexual harassment and anti-social behavior. We have a clear reporting procedure which will be dealt with immediately by a manager or supervisor.
We already make it clear through our induction process that we expect all employees to be treated with respect and dignity (via employee handbook and online equality training should be completed) We could consider creating a much specific statement about sexual harassment and anti-social behaviour to be clearer of the intolerance of such behaviours.
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sss
We could give our guidance more prominence within our staff handbook
Question 6
We engage in encouraging feedback in the induction throughout our working practice and during regular appraisals.
We have recently introduced an annual employee engagement and satisfaction survey, which we hope would allow honest feedback. We could also look at specific questions directed at student experience to try to understand themes that may otherwise not come out.
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sss
We could introduce a section for suggestions in their formal review rather than or as well as the ad hoc conversations
Question 7
If there was more engagement we could do with our team we would be open to hear feedback.
All team members across the business are invited to company events. We try to rotate which days these are on and the type of activities offered to allow an option for all, regardless of situation.
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sss
Our small team have a good working relationship however re-introducing a monthly social meal out would be a good idea
Question 8
Yes we have a clear flight path development plan which we offer to colleagues that have the capability and drive to grow within our business. We encourage growth of the colleague and the business.
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sss
I have had many staff within this business and others that I have taken on work experience incentives for youngsters who find it difficult to find the right kind of work. Many have gone on to have great careers and currently we have two key members of staff of 6 years and 3 years. My student staff would have the same training, advice and nurturing. However i would be more inclined to guide them to a career where their degree was seen as a necessity.
